Refund policy

 

Order Edits & Cancellations

Orders can be edited within 2 hours of placing your order through your order confirmation page or by selecting ‘Edit or View Your Order’ in your order confirmation email.Bundle items must be edited by our team. Please email hello@ezmiobeauty.com as soon as possible within the 2 hour edit period for assistance. Requests are reviewed during business hours, so changes to bundles cannot be guaranteed before processing or dispatch.Once the 2 hour edit period has ended, changes can no longer be guaranteed.To request a cancellation, email hello@ezmiobeauty.com as soon as possible with your order number. If unavailable, provide your full name and delivery address.Cancellations can only be accommodated before order processing or fulfilment begins. Requests are reviewed during business hours and cannot be guaranteed before dispatch.

 

 

Change of Mind Returns

We accept change of mind return requests within 14 days of purchase, provided items are:

• Unused and unopened, with all security seals intact
• In their original packaging and the same condition as received
• Accompanied by proof of purchase

For hygiene and product safety reasons, opened, tested or used products are not eligible for change of mind returns. This does not affect your rights for faulty products.Customers are responsible for change of mind return shipping costs. Original shipping fees are non-refundable. Please package items securely and use a tracked service, retaining your proof of postage.

 

 

Refunds

Returned items will be inspected to confirm eligibility. Approved refunds will be processed to the original payment method within 3–7 business days of approval. Your payment provider may require additional processing time.Refunds reflect the amount paid, including any sale or promotional discounts.If a change of mind return does not meet our conditions, we will contact you. Return shipping back to you may be at your expense.

 

 

Faulty, Damaged, Incorrect or Missing Items

If you receive a faulty, damaged or incorrect item, or something is missing from your order, please email hello@ezmiobeauty.com with your order number, a description of the issue and relevant photos or videos.Please report delivery issues as soon as possible, preferably within 7 days of delivery, so we can investigate promptly. If your order has not arrived, contact us once it is overdue. These reporting timeframes do not limit your rights under Australian Consumer Law.We may request further information or troubleshoot the issue before determining an appropriate solution. Where a fault is confirmed, we will cover reasonable return shipping costs.Damage caused by misuse, incorrect application or improper storage is not covered where that conduct caused the problem.

 

 

Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.The conditions applying to change of mind returns do not restrict these rights.

 

Need help using the returns portal? Contact hello@ezmiobeauty.com.