Question 1

Why do some of the ingredient names look so scientific now?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We’ve updated our ingredient listings to follow"},{"type":"text","value":" INCI naming (International Nomenclature of Cosmetic Ingredients)","bold":true},{"type":"text","value":" — the global standard for cosmetic labelling. It’s a legal requirement in Australia and ensures we’re being transparent and consistent across every country we ship to.
Rest assured: "},{"type":"text","value":"the formula hasn’t changed.","bold":true},{"type":"text","value":" We’re just using the official names — for example, Tocopherol is just "},{"type":"text","value":"Vitamin E","bold":true},{"type":"text","value":", and Simmondsia Chinensis is "},{"type":"text","value":"jojoba oil.","bold":true}]}]}

Question 2

Are Ezmio and Gojelle products PFAS-Free?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes! None of our nail products contain "},{"type":"text","value":"PFAS","bold":true},{"type":"text","value":" (per- and polyfluoroalkyl substances), also known as “forever chemicals.” We’ve reviewed every formulation with our compliance team to ensure they meet the highest safety standards — including PFAS-free status."}]}]}

Question 3

What does "INCI" actually mean?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"INCI stands for "},{"type":"text","value":"International Nomenclature of Cosmetic Ingredients","bold":true},{"type":"text","value":". It’s a standardised naming system for skincare, nail, and beauty ingredients, so no matter where you are in the world, you can understand exactly what’s in your products — even if the names look a little scientific!"}]},{"type":"paragraph","children":[{"type":"text","value":"We use INCI to make sure our labels are compliant, safe, and crystal clear."}]}]}

Question 4

Do you list ingredients in order of concentration?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Yes! We follow the "},{"type":"text","value":"descending order rule","bold":true},{"type":"text","value":", which means ingredients are listed from "},{"type":"text","value":"highest to lowest concentration","bold":true},{"type":"text","value":". This is part of our compliance with Australian cosmetic regulations and helps customers make more informed choices."}]}]}

Question 5

I have allergies or sensitive skin, how do I know which ingredients to avoid?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We recommend:"}]},{"listType":"unordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Checking the full INCI list on each product page"}]},{"type":"list-item","children":[{"type":"text","value":"Looking out for known allergens (e.g. acrylates, hydroquinone, or fragrance)"}]}]},{"type":"paragraph","children":[{"type":"text","value":"If you’re unsure, it’s always best to "},{"type":"text","value":"perform a patch test:","bold":true}]},{"listType":"unordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Apply a small amount of the product to your nails."}]},{"type":"list-item","children":[{"type":"text","value":"Wait 24–48 hours to check for any redness, itching, or irritation.
"}]}]}]}

Ezmio Ingredients