Question 1

Do you guys have a referral program?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We sure do!"}]},{"type":"paragraph","children":[{"type":"text","value":"Sign up to our Mani Membership rewards program and earn points with every order that can be redeemed as Esmio cash. You can also get 20% off when you refer a friend (discount applies once they make their first order)"}]},{"type":"paragraph","children":[{"type":"text","value":""},{"url":"https://ezmiobeauty.com/pages/mani-membership","type":"link","children":[{"type":"text","value":"https://ezmiobeauty.com/pages/mani-membership
"}]},{"type":"text","value":""}]}]}

Question 2

I made an account but I didn’t receive 50 mani points

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Oh no! We are so sorry about that - please contact hello@ezmiobeauty.com with your account name and we will get these points added."}]}]}

Question 3

I got a discount code for my first order but its not working

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Oh no! We are so sorry about that. We have a few different offers available at the moment, can you let us know which you are trying to use?"}]}]}

Question 4

I received a 20% off code but it didn’t apply at checkout

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"To use the 20% off code for the 8 Starter Kits, you must be a first time customer. If you meet this requirement and the code still isn't working, please contact hello@ezmiobeauty.com."}]},{"type":"paragraph","children":[{"type":"text","value":"View our Starter Kits "},{"url":"https://ezmiobeauty.com/collections/starter-kits-20","target":"_blank","type":"link","children":[{"type":"text","value":"HERE","italic":true}]},{"type":"text","value":""}]}]}

Question 5

Do you still do the surprise discounts

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"We offer mystery discounts exclusively to first time customers. Additionally, we have sales throughout the year, and you can find affiliate codes in our tagged photos on Instagram."}]}]}

Question 6

Is there a student discount?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Unfortunately at the moment we do not offer a student discount, but we have a mystery discount for first time customers and you can find affilate codes in some of our tagged photos on Instagram."}]}]}

Question 7

I put subscribed for a 20% off code and before I could screenshot it went away

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Oh no! Don’t worry, we’ve got you covered! First, check your email inbox—after entering your email, you should receive the 20% off code directly there as well. If you still can’t find it, feel free to shoot us an email or reach out through our contact form, and we’ll resend the code right away."}]},{"type":"paragraph","children":[{"type":"text","value":"We want to make sure you don’t miss out on your discount! 💅✨"}]}]}

Question 8

How to use points

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Using your Mani Membership points is super easy and rewarding! Here’s how:"}]},{"listType":"ordered","type":"list","children":[{"type":"list-item","children":[{"type":"text","value":"Log into your account and go to the Mani Membership page(https://ezmiobeauty.com/pages/mani-membership)."}]},{"type":"list-item","children":[{"type":"text","value":"On the Membership page, you’ll see your points balance."}]},{"type":"list-item","children":[{"type":"text","value":"You can then redeem those points into a discount code right on the page."}]},{"type":"list-item","children":[{"type":"text","value":"At checkout, simply apply the discount code to enjoy your savings!"}]}]},{"type":"paragraph","children":[{"type":"text","value":"The more points you have, the bigger the discount!"}]}]}

Question 9

I tried to redeem my points at checkout but removed them. Have I lost my points?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"No, your points are not lost. If the redemption code is not used within 7 days, the points will automatically be returned to your account.

You should also have received the redemption code via email. If you did not receive it, please contact "},{"type":"link","url":"mailto:hello@ezmiobeauty.com","title":null,"children":[{"type":"text","value":"hello@ezmiobeauty.com"}]},{"type":"text","value":"
 for assistance.

Please note that this code cannot be used in conjunction with any other discount codes."}]}]}

Question 10

How do I apply promo/discount codes

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"At checkout add code to 'discount code of gift card' and apply, valid codes will apply to the order."}]}]}

Question 11

Where do I get promo codes/discounts

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"You can receive discounts through your Mani Membership. Discounts can also be received for first time buyers when they sign up."}]}]}

Question 12

Forgot to add a promo code (but already purchased)

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"If your order has been placed in the last 24 hours, we are able to apply promo codes to the order. If it is outside of 24 hours of placing an order you will have to use the promo code on your next order."}]}]}

Promotions, Discounts, & Rewards