Question 1

Can I edit or add anything to my order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"As long as your order has not been packed and shipped, we can edit and add to your order. If any edits or additions require additional payment we will provide a link to pay the remainder."}]}]}

Question 2

Returns, Exchange or Cancel Order

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"RETURNS","bold":true},{"type":"text","value":"
Returns are accepted within 14 days of purchase on the basis that everything is unused and in the exact same condition that you received it in, including its original packaging. "}]},{"type":"paragraph","children":[{"type":"text","value":"To complete your return, we require you to notify us through email to ensure eligibility with a receipt or proof of purchase. "}]},{"type":"paragraph","children":[{"type":"text","value":"Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery will not be accepted."}]},{"type":"paragraph","children":[{"type":"text","value":"NOTE:","bold":true},{"type":"text","value":" To ensure safety and strict hygiene measures, unwrapped gel polishes cannot be returned due to change of mind or incorrect ordering."}]},{"type":"paragraph","children":[{"type":"text","value":"REFUNDS","bold":true},{"type":"text","value":"
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a number of days."}]},{"type":"paragraph","children":[{"type":"text","value":"Sale items or those purchased using a discount code cannot be refunded or returned."}]},{"type":"paragraph","children":[{"type":"text","value":"EXCHANGES","bold":true},{"type":"text","value":"
Exchanges are only accepted for the same item if there are any defects or damages."}]}]}

Question 3

How do I initiate a return?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Returns are accepted within 14 days of purchase on the basis that everything is unused and in the exact same condition that you received it in, including its original packaging. "}]},{"type":"paragraph","children":[{"type":"text","value":"To complete your return, we require you to notify us through email to ensure eligibility with a receipt or proof of purchase. "}]},{"type":"paragraph","children":[{"type":"text","value":"Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery will not be accepted."}]},{"type":"paragraph","children":[{"type":"text","value":"NOTE:","bold":true},{"type":"text","value":" To ensure safety and strict hygiene measures, unwrapped gel polishes cannot be returned due to change of mind or incorrect ordering.
"}]}]}

Question 4

How do I initiate an exchange?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Exchanges are only accepted for the same item if there are any defects or damages."}]}]}

Question 5

What do I do if I receive the wrong/missing item in my order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please notify us immediately via email. Provide your order number and images if required and we will amend this ASAP."}]}]}

Question 6

What do I do if I receive a damaged item in my order?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Please notify us immediately via email. Provide your order number and images if required and we will amend this ASAP."}]}]}

Question 7

What methods of payment do you accept?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Payment methods accepted are credit/debit card, PayPal, Afterpay, Apple Pay, Shop Pay, Google Pay and Ezmio Gift Card."}]}]}

Question 8

How do I purchase a gift card?

Accepted Answer

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"To purchase an Ezmio Gift Card, select the value of the Ezmio Gift Card, add to cart or send as gift and check out as per normal."}]}]}

Order Management